​

At TCFB, we take great pride in the quality of our products. Due to the nature of our hair care items and for hygiene reasons, we strictly do not accept returns or exchanges.

​

​

Quality Assurance:
Before shipping, each product undergoes rigorous quality checks to ensure it meets our standards. We are committed to delivering products free from defects in materials and craftsmanship.

​

​

Final Sale:
All sales are final. Please review your order carefully before completing your purchase. We do not accept returns or exchanges for reasons of buyer's remorse or change of mind.

​

​

Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact our customer service within 7 days of receiving your order. We will work with you to resolve the issue promptly.

​

​

Incorrect Shipments:
If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you at our expense.

​

​

Refunds:
Refunds are only issued for damaged or defective products that cannot be replaced. If a refund is approved, it will be processed to the original payment method.

​

​

Cancellation Policy:
Once an order is placed, it cannot be canceled or modified. Please ensure that your order is correct before completing your purchase.

​

If you have any questions or concerns about your order, please contact our customer service team at support@thecurlfairybrand.com.

​

Thank you for choosing The Curl Fairy Brand!

​