Return Policy
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At TCFB, we take great pride in the quality of our products. Due to the nature of our hair care items and for hygiene reasons, we strictly do not accept returns or exchanges.
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Quality Assurance:
Before shipping, each product undergoes rigorous quality checks to ensure it meets our standards. We are committed to delivering products free from defects in materials and craftsmanship.
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Final Sale:
All sales are final. Please review your order carefully before completing your purchase. We do not accept returns or exchanges for reasons of buyer's remorse or change of mind.
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Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact our customer service within 7 days of receiving your order. We will work with you to resolve the issue promptly.
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Incorrect Shipments:
If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you at our expense.
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Refunds:
Refunds are only issued for damaged or defective products that cannot be replaced. If a refund is approved, it will be processed to the original payment method.
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Cancellation Policy:
Once an order is placed, it cannot be canceled or modified. Please ensure that your order is correct before completing your purchase.
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If you have any questions or concerns about your order, please contact our customer service team at support@thecurlfairybrand.com.
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Thank you for choosing The Curl Fairy Brand!
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